Privacy policy
We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in terms of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including: interviews, correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information as part of our service provision related but not limited to:
Subscribing to our services
Making a purchase from us
Advertising with us
Participating in a competition
Completing a survey
Note: By providing your personal information to us you agree to the terms and conditions of this Policy.
We collect personal information for the purpose of communicating with you about our service provision, and sending ongoing information and promotional material about opportunities, services and products (relating to our business or a third-party business) in which we believe you may be interested. We collect and use your information to provide you with our goods and services and to promote and improve our goods and services. We may also share your information with our related parties and any of us may be in contact for those purposes (including email and SMS). You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We would request that any personal information you would deem sensitive would NOT be provided. Please contact us directly if you are in doubt about providing sensitive information.
If this information is disclosed to us you are providing consent for us to process this information in accordance with this Policy.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
To governing authorities if you are a Prize Winner
To third parties where you consent to the use or disclosure
And where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of seven (7) years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Cookies and website data
Our website may also collect your personal information through its use of cookies and data analytics.
Our website uses ‘cookies’ which are a record kept on your computer when you access the website. These records enable the website to recognise you on your return. It will facilitate your ‘remember login’ option to access our website login area and keep track of services you are interested in.
Our data analytics may log your IP address to gather statistics, analyse traffic, trends and gather information related to your activity on our website. This information is anonymised and therefore will not identify you personally.
Cookies and website data are collected to assist us measure website traffic and data patterns that can be used to improve our service provision.
Note: If you wish to disable cookies, you can alter your browser settings so that your computer will not accept them.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have a complaint related to the handling of your personal information it will be handled with seriousness deserved, please contact us directly. If you are not satisfied with our response, you may then refer your complaint to the Office of the Australian Information Commissioner for review.
If you have any queries or complaints about our Privacy Policy please contact us.
